perracom - Internet FAQ

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1. What access plans does perracom offer?
2. Do you provide free technical support?
3. Can I have more than one e-mail address?
4. Is it a local call to connect to perracom internet?
5. How can I join perracom internet?
6. Can perracom help me get online?
7. How can I pay my bill?
8. Do I have to be an existing perracom customer to join perracom internet?
9. What hardware do I need to connect to the internet?
10. Can I connect to perracom internet using an Apple computer?
11. Do I need a telephone line to connect to perracom internet ?
12. Does my computer need to be connected to a telephone line when I
connect to perracom internet ?
13. Can I connect to the internet if I have only one telephone line?
14. What type of modem do I need to connect to perracom internet?
15. Can I dial into perracom internet from anywhere in Australia?
16. Can I join perracom if I already have an internet service provider?
17. Do all internet programs work with perracom?

1. What access plans does perracom offer?

Our comprehensive range of access plans is designed for every type of internet user. Please go to rate plans section.

2. Do you provide free technical support?

Yes, all our customers are entitled to free technical support 24hours, 7 days a week. The number to call is 1300 769 892

3. Can I have more than one e-mail address?

All our dial-up access plans allow you to have more than one e-mail address. Use additional addresses for your family or business correspondence.

4. Is it a local call to connect to perracom?

Yes, perracom has one Australia wide number it is 0198 308 007. You can call this number from anywhere in the country.

5. How can I join perracom internet?

You can join perracom internet on the Web, or over the telephone. Call us on 1300 769 204 & our sales team can get you set up over the telephone.

6. Can perracom help me get online?

Yes, call perracom Technical support on 1300 769 892 & we can help get your computer ready to connect to the internet.

7. How can I pay my bill?

BPay

Contact your participating Bank, Credit Union or Building Society, either by internet or telephone, to make this payment from your cheque, savings or credit card account. When prompted enter the biller code & your Customer Reference (on your bill)

BPAY biller code: 707364

National Australia Bank
Tel: 13 2665
Internet: www.national.com.au

Commonwealth Bank
Tel: 13 2221
Internet: www.commbank.com.au

Westpac Bank
Tel: 13 2032
Internet: www.westpac.com.au

St George Bank
Tel: 13 3030
Internet: www.stgeorge.com.au

ANZ Bank
Tel: 13 1314
Internet: www.anz.com.au

Suncorp Metway Bank
Tel: 13 1155
Internet: www.suncorpmetway.com.au

Credit Card

Call our Telepay service on 1300 769 896 (24hrs) to pay your bill using Bankcard, MasterCard, Visa, American Express & Diners. We will provide you with a receipt number for your records.

Paying in Person

Please present the payment slip from the bottom of your bill at a Post Office where cash, cheque or credit card will be accepted using the barcode.

Mail

Detach the payment slip from the bottom of the bill & return it together with your cheque made out to Telecommunications Payment Services. They are our outsourced transaction payment processing bureau.

Direct Debit

Call 1300 769 896 & register for Direct Debit to nominate your bank account or credit card. Payments will be taken out on the due date for you automatically. You will never have to remember to pay your bill again.

8. Do I have to be an existing perracom customer to join perracom internet?

No, you do not need to be an perracom customer to join perracom internet.

9. What hardware do I need to connect to the internet?

You will need a standard personal computer, a modem & a telephone line. We recommend at least a Pentium class processor with Windows 95, a CD-ROM, 16 megabytes of RAM & a V.90 56k modem.

10. Can I connect to perracom internet using an Apple computer?

Yes. Our network is compatible with all computers which use the PPP protocol, including all Apple computers. Our technical support team is able to provide support for customers with Apple computers. We recommend that your Apple uses MacOS 8 or higher.

11. Do I need a telephone line to connect to perracom internet?

Yes, connecting to perracom internet requires a telephone line.

12. Does my computer need to be connected to a telephone line when I connect to perracom internet?

Yes, your computer must have a modem which is plugged into both a telephone line & your computer.

13. Can I connect to the internet if I have only one telephone line?

Yes, only one telephone line is needed to connect to the internet. You can connect to perracom internet using the phone line normally used for voice telephone calls.

14. What type of modem do I need to connect to perracom internet?

perracom supports modem speeds up to 56kbps. If you are using a 56kbps modem it must support either the v.90 or K56flex protocols. The speed you can connect to perracom depends on the quality of your telephone line.

15. Can I dial into perracom internet from anywhere in Australia ?

Yes, perracom has an Australia wide number 0198 308 007.

16. Can I join perracom internet if I already have an internet service provider?

Yes, if you already have an internet service provider & would like to get online with perracom as well, we can help you connect to perracom while keeping your existing connection.

17. Do all internet programs work with perracom internet?

Yes, any program which is designed to be used on the internet will work with the perracom network.