perracom - Business FAQ

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1. Who is perracom?
2. Are there any costs or charges involved?
3. Will my business phone number change?
4. Does every business call I make go through the perracom network?
5. Am I entitled to an account manager?
6. How do I access your network?
7. Is there any disruption to my business or lines during the pre-selection
process?
8. Can I transfer my 1300 & or 1800 numbers to perracom for a saving?
9. Do you offer a long distance or international fax service?
10. I think I am contracted to my current provider, how do I know if I am?
11. How long does it take to transfer to perracom from my current provider?
12. What about my mobile phone?
13. How do I request new lines, relocations & other products & services like line hunt & message bank etc?
14. If I am experiencing a fault how do I report & resolve it?
15. What will my bill look like?
16. Billing Questions

1. Who is perracom?

perracom provides communication services to businesses & residential customers through one of the largest networks in the world. We believe that people should have the right to communicate at the best possible price. We access the global Telecommunications network at wholesale prices which allows us to pass on the savings to you. perracom is in direct competition with Telstra, Optus, AAPT & other communications companies. We deliver a one bill solution for all calls, service & equipment charges, with no loss in call quality.

2. Are there any costs or charges involved?

Joining perracom is free of charge. All that you will pay for is the cost of your telephone calls. With the perracom Total Service option your service, equipment, products & all calls are invoiced to your business by perracom.

3. Will my business phone number change?

No, your number does not change. Nothing changes except that you will receive a bill from perracom for your national, international & calls to mobile phones at greatly reduced prices. All other service, equipment, specialised call & product charges remain the same.

4. Does every business call I make go through the perracom network?

Yes, except for calls to 12, 13, 18, 19, 0500, 0900 numbers which are still billed to you by perracom at the same rates as every other provider.

5. Am I entitled to an account manager?

Yes, any size business is allocated with an account manager. You will have their contact details, so you can deal with them personally. They will know you & understand your business.

6. How do I access your network?

perracom will preselect your lines & or possibly reprogram your PABX system (if necessary) to allow all calls to charged at perracoms low rates.

7. Is there any disruption to my business or lines during the pre-selection process?

No, absolutely not. The process is completely seamless & is carried out using an automated transfer process between networks.

8. Can I transfer my 1300 & or 1800 numbers to perracom for a saving?

Yes, perracom can arrange to "port" your inbound & or freecall numbers from your current company as well as offer you better rates in the process.

9. Do you offer a long distance or international fax service?

You are able to send faxes by using the perracom network & will be charged the same as if you were making a voice call. Please be aware however, that you must use 0011 when dialing internationally as 0015 (fax stream) is a Telstra product & 0019 is an Optus product & is not compatible to the perracom network.

10. I think I am contracted to my current provider, how do I know if I am?

It is very rare to see fixed wire lines under contract. But if you are in doubt perracom will happily attempt to analyse & interpret your contract. Just fax it to us on 1300 XXX XXX & we will find out the answer.

11. How long does it take to transfer to perracom from my current provider?

In most instances 5-10 days. All phone companies have 30 days to release services so please bear this in mind.

12. What about my mobile phone?

perracom can combine your mobile, fixed line charges & internet all on the one monthly easy to read bill. There is no need to change your existing phone numbers.

13. How do I request new lines, relocations & other products & services like line hunt & message bank etc?

Please talk to your perracom account manager, they can request all of these & more on behalf of your business, providing you fax/e-mail a written request with 10 days notice.

14. If I am experiencing a fault how do I report & resolve it?

If there appears to be any type of fault on your line then you can contact our 24 hour fault logging service on 1300 769 215. The fault will be reported & investigated. If it is a network fault, it will be cleared as soon as possible. If it is a line fault a technician will be arranged to attend within maximum 2 working days.

15. What will my bill look like?

With perracom, you have the option of receiving either a paper hard copy or an electronic soft copy of your bill on pdf. Beyond this, the "view your bill" option on this website (once set-up for you with a password), allows you to view & create itemised call data reports. We invite your to call us on 1300 769 204 for an explanation of this option.

16. Billing Questions

How often will I receive a bill?

Fully itemised bills will be issued to you monthly.

How can I pay my bill?

Online

Go to the "pay your bill" option on this website to enter your credit card details for immediate online payment.

BPay

Contact your participating Bank, Credit Union or Building Society, either by internet or telephone, to make this payment from your cheque, savings or credit card account. When prompted enter the biller code & your Customer Reference (on your bill)

BPAY biller code: 707364

National Australia Bank
Tel: 13 2665
Internet: www.national.com.au

Commonwealth Bank
Tel: 13 2221
Internet: www.commbank.com.au

Westpac Bank
Tel: 13 2032
Internet: www.westpac.com.au

St George Bank
Tel: 13 3030
Internet: www.stgeorge.com.au

ANZ Bank
Tel: 13 1314
Internet: www.anz.com.au

Suncorp Metway Bank
Tel: 13 1155
Internet: www.suncorpmetway.com.au

Credit Card

Call our Telepay service on 1300 769 896 (24hrs) to pay your bill using Bankcard, MasterCard, Visa, American Express & Diners. We will provide you with a receipt number for your records.

Paying in Person

Please present the payment slip from the bottom of your bill at a Post Office where cash, cheque or credit card will be accepted using the barcode.

Mail

Detach the payment slip from the bottom of the bill & return it together with your cheque made out to Telecommunications Payment Services. They are our outsourced transaction payment processing bureau.

Direct Debit

Call 1300 769 896 & register for Direct Debit to nominate your bank account or credit card. Payments will be taken out on the due date for you automatically. You will never have to remember to pay your bill again.